DELIVERY & RETURNS

United States

For all U.S. states including Alaska, Hawaii, APO/ FPO addresses, American Samoa, Guam, Puerto Rico, and U.S. Virgin Islands.

All orders ship with $5 flat rate shipping via USPS

Orders over $50 qualify for free shipping

Local Pick Up

Local pick up at the office is available for orders.

Please check “local pick up” and fill out the contact form for pick up orders. We will contact you via email or phone to set up a scheduled pick up date and time.

Orders

All orders ship from our office in Southern California. Please allow 1-2 business days for your order to process before it is shipped out via USPS. Orders received over the weekend will be processed on the next business day.

When shipping to APO/ FPO Military addresses, please include: Service member’s name (“Any Service Member” is no longer permitted); Unit and APO/ FPO/ DPO address; 9-digit zip code (if assigned).

Shipping confirmation email along with tracking information, if available, will be sent when your order is shipped. Please note we are not responsible for lost or stolen packaged, or returned or delayed packages by the USPS.

Returns

We accept returns for new or unused products within 15 days of purchase. Email hello@joannathenurse.com with your order number to receive return instructions. We regret we are unable to cover return shipping costs nor refund the original shipping charges. Once your return is received and inspected, we will process your return to its original form of payment. Items must be returned unopened in its original form of packaging for a full refund.

If your order arrives damaged or is not the item you ordered, we will correct your order. Please contact us at hello@joannathenurse.com

PRIVACY POLICY

Who we are

Our website address is: https://joannathenurse.com.

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.